APPOINTMENTS

Appointments at Mark Christopher Salon must be secured with a credit card at the time of reservation. A fee will be charged to your credit card for cancellations and appointments missed without a minimum of twenty-four (24) hours notice.

If you need to reschedule your appointment, please notify us within 24 hours or as soon as possible and we will gladly set up a new time. Failure to notify Mark Christopher Salon in a timely manner may result in placing you on a walk-in only status.

To cancel or reschedule an appointment please call 919.239.4383

Please arrive on time for your appointment to ensure full service, as we may have to reschedule your appointment if you are excessively late.

Please inform us of any special needs, allergies or sensitivities you may have, so that we can better accommodate you.

METHOD OF PAYMENT

Mark Christopher Salon accepts American Express, Visa, Master Card, Discover and Cash. No personal checks accepted and we do not give cash back on credit card sales.

GRATUITIES

Please be aware that gratuities cannot be charged to your credit card.

GIFT CARDS

Mark Christopher Salon gift cards may be used to purchase services or products at the salon. Gift cards must be presented at the time of purchase and amounts   will be deducted from the balance. Additional value may be added to this card at any time. Gift cards cannot be redeemed for cash and the unused value remains on the card. Mark Christopher Salon is not responsible for any lost, stolen or damaged cards or unauthorized use of cards. Gift cards have no expiration date.

SPECIAL OFFERS AND PROMOTIONS

Special offers and promotions advertised in the salon, online or in print cannot be redeemed for cash value and are not valid in combination with any other offer unless indicated otherwise.

REFERRALS

The best compliment our clients can give us is the referral of their friends and family.  Once we have three referrals on your profile, you will receive a free haircut with your stylist.

ADJUSTMENTS

In order to receive a redo service, Mark Christopher Salon must be notified within 48 hours of the performed service. An appointment with the stylist and salon owner will be scheduled to see if a redo is required.

REFUNDS FOR SERVICES

Please be advised that there are no refunds on performed services. A complimentary redo or alternative solution may be offered at the salon owner’s discretion.

REFUNDS FOR PRODUCTS

Unused products with the receipt may be returned for a gift card or exchange within two weeks of purchase.

THERMAL STRAIGHTENING TREATMENTS

We require a 50% deposit when the appointment is booked. Please be advised that the deposit is not refundable.